Vicrez an Automotive Online Retailer with a Mission
Vicrez.com founders have not just created an online shopping site for automotive parts; they created a platform that focuses exclusively in striving to provide the best customer service possible.
After speaking with one of the founders of online retailer Vicrez, it’s undoubtedly that they are truly passionate about what they do. Their entire business model is focused in providing the most beneficial experience for their customers. According to their founders, they believe that if you genuine care about your customers, the rest will follow.
And that is exactly what they are doing. They spend more money in making sure that their customers are satisfy than investing that money on advertising, according to their finance depart.
This has clearly caused a positive impact on their customers’ satisfaction. We have spoken with a few Vicrez.com customer, and they were thrilled to share their online shopping experience with us.
Many of these costumer commented about how dedicated Vicrez.com is to their customers. Even when there are issue with the orders, they do everything possible to solve any issue. Consequently, this will cause these happy customers to recommend to their friends.
Clearly, Vicrez has something right. Any business that puts their customer, user, or member as an essential part of their business, it will create a competitive advantage over their competition.
We did some research regarding the automotive online shopping industry, and we found big corporations that have done horribly to their customers. These includes never giving refunds, long delays for shipments, and never answering their customer’s complaints. These are definitely red flags for these companies. This a great opportunity that Vicrez.com might take.
“When we were working on creating Vicrez, we didn’t know exactly what type of company we would be; however, after a long journey with this company with its ups and downs, now clearly understand what we want and where we going. Our customers is what drive us and it will always be that way,” One of the founder says.
Currently, Vicrez.com is specializing in the automotive category; however, they are planning to expand in other categories in a near future. Moreover, they are also thinking on creating a marketplace where other sellers can connect with customers and share their passion for customer service. Honestly, I believe that the most important requirement for their marketplace would be truly care for customers.